Support
Nala Tracker is made by a very small team. A person reads every message and replies.
Contact us
Email support@nalatracker.app
We aim to reply within two working days. From inside the app, Settings → Send feedback opens a message to the same address with your app version already filled in, which helps us with anything that has gone wrong.
Please do not send us your weigh-ins, screenshots of your data or anything about your health that you do not need to. We will never ask for your Apple password or payment details.
Subscription and billing
Cancel or change plan: in the app, Settings → Subscription; or on your iPhone, Settings → your name → Subscriptions → Nala Tracker. Cancelling stops the next renewal and you keep access until the end of the period you paid for.
Refunds: Apple handles all payments, so refunds are requested from Apple atreportaproblem.apple.com. We cannot see or reverse charges ourselves.
Subscribed, but the app asks you to subscribe again: tap “Restore a previous purchase” on that screen while signed in to the same Apple Account you subscribed with. If it still does not work, email us.
Your data
Export: Settings → Export as CSV gives you every weigh-in as a file you can open in any spreadsheet.
Delete your account: Settings → Delete account. It deletes your account and all its data from our server, after confirming with Apple that it is you. Deleting the account does not cancel an App Store subscription — cancel that separately, as above.
New phone: install the app and sign in with the same Apple Account. Your history comes back from our server.
The privacy policy has the details of what we hold and why.
Ideas and requests
We want them. Settings → Send feedback → An idea, or just email us. Subscribers decide the order things get built in; the roadmap explains how that works and what is not up for a vote.